Strategic advisory for B2B SaaS post-sale organizations
Most companies have invested in Customer Success. Few have built the operating model it requires.
Let's talkThe Problem We Address
The post-sale organization is the most underleveraged growth function in SaaS.
Customer Success teams own retention and expansion but lack the structural leverage to deliver on either. They operate with fragmented tools, inconsistent data, and unclear decision rights.
The pressure to adopt AI is accelerating. But without clarity on what to automate, who owns the outcome, and how it connects to the customer lifecycle, AI becomes another layer of complexity rather than a source of leverage.
Retention and expansion matter more than new logo acquisition for most companies at this stage. Yet the post-sale organization is still treated as a cost center, not a growth function.
The result: organizations that are busy but not effective, instrumented but not informed, and growing in headcount without growing in capability.
What Makes Stratus Different
This is strategy-first, systems-aware advisory work. Not staff augmentation. Not generic CS consulting. Not tooling resale.
Stratus Advisory works at the intersection of strategy, operations, and systems to help senior leaders build post-sale organizations that are structurally sound.
Strategy before tooling. Clarity on where you are going before deciding what to buy.
Operating-model clarity before dashboards. Structure and decision rights before metrics and reporting.
CS and CX as a single lifecycle. Not separate functions. One system, designed around the customer.
AI to scale judgment, not replace it. Applied where it creates leverage. Avoided where it creates noise.
If you are looking for a vendor recommendation, a playbook, or a quick fix, this is not the right firm.
Services
Engagements are focused, high-signal, and designed for senior decision-makers.
CS / CX Maturity Assessment
A structured evaluation of your post-sale organization across strategy, operations, systems, and team capability.
Executive Diagnostic and Recommendations
A focused engagement delivering clarity on what to change, what to preserve, and where to invest.
Operating Model and Systems Alignment
Aligning organizational structure, workflows, and data architecture to support durable post-sale performance.
AI Readiness and Use-Case Prioritization
Identifying where AI creates meaningful operating leverage and where it does not.
How Engagements Typically Start
Every engagement begins with an assessment.
The assessment is a structured, time-bound evaluation designed to surface the patterns that matter most: where your post-sale organization is strong, where it is exposed, and what changes will have the most impact.
The output is a clear set of findings, priorities, and recommendations. Not a slide deck. Not a maturity score. A basis for decisions.
From there, some clients engage further. Others take the findings and execute internally. Both are good outcomes.
About the Founder
Andrew King
Andrew King founded Stratus Advisory after more than a decade leading and advising post-sale organizations in B2B SaaS.
His experience spans venture-backed startups, PE-backed platforms, and enterprise environments. He has built Customer Success teams, designed operating models, and worked closely with executive leadership navigating growth, transition, and complexity.
Stratus Advisory reflects a specific conviction: the post-sale organization is the most underleveraged growth function in SaaS. Fixing it requires strategy, structure, and honest assessment. Not more tools, more dashboards, or more headcount.
Ready to Talk?
Stratus Advisory works with a small number of clients at a time. Engagements are selective and begin with a conversation to determine fit.
Reach out if:
- •You are a founder, CEO, CRO, CCO, or PE operating partner at a B2B SaaS company
- •You are responsible for post-sale performance, retention, or expansion
- •You want a clear-eyed, external perspective on where your organization stands